AMAZON WORKSPACES CLIENT

Amazon WorkSpaces Client enables you to connect to a supported device or a web browser.

What is Amazon Workspaces – Free Remote Desktop

Amazon WorkSpaces allows for provisioning virtual, cloud-based Microsoft Windows or Amazon Linux desktops for your users.

In addition, WorkSpaces eliminates the need to procure and deploy hardware or install complex software. You can quickly add or remove users as your needs change. Users can access their virtual desktops from multiple devices or web browsers.

Thus, you can connect to your WorkSpace using the client application for a supported device or a web browser.

AMAZON WORKSPACES CLIENT

• Android Client Application
• iPad Client Application
• Linux Client Application
• macOS Client Application
• PCoIP Zero Client
• Web Access
• Windows Client Application

Furthermore, let’s take a look at requirements for each of the Amazon Workspaces Client

Amazon Workspaces Android client application

Requirements

The 4.x client requires 64-bit Microsoft Windows 8.1, Windows 10, or Windows 11.

The 3.x client requires 32-bit Microsoft Windows 7, Windows 8, or Windows 10.

How to install

You have two choices for how to install the Amazon WorkSpaces Windows client application:

• Install just for you. If you choose this option and you share your local machine with other users, the WorkSpaces client application is available only to you. If other users on the machine also want to use the WorkSpaces client application, they must install the application for their own use.
• Install for all users of this machine. If you choose this option, the WorkSpaces client application is available to anyone who logs on to the local machine, including those with Guest accounts.

Installing the WorkSpaces client application for all users requires you to have administrator privileges on your local machine. Depending on how your local machine is configured, you might not have such privileges. In that case, you can install the WorkSpaces client application just for yourself. If you have questions about which option to choose, ask your WorkSpaces administrator for guidance.

When installing the client 4.0+ version, you will have an option to install the USB redirection driver for features like USB mass storage device support. Use the following procedure to install the USB redirection driver.

WorkSpaces iPad client application

Requirements

The WorkSpaces iPad client application requires the following:

• First, iPad 2 or later with iOS 8.0 or later
• Second, iPad Retina with iOS 8.0 and later
• Third, iPad Mini with iOS 8.0 and later
• Fourth, iPad Pro with iOS 9.0 and later

Note

• The Amazon WorkSpaces iPad client application is not available for the WorkSpaces Streaming Protocol (WSP).
• If your WorkSpace is located in the Asia Pacific (Mumbai) Region, you must use version 2.4.17 or later of the Amazon WorkSpaces iPad client application.
• If your iPad is using iPadOS 14.5 or later, we recommend using version 2.4.18 or later of the Amazon WorkSpaces iPad client application.

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Amazon Workspaces Linux client application

The WorkSpaces Linux client application requires 64-bit Ubuntu 18.04 (AMD64).

Note

• By default, Linux client access is disabled. To use this client with your WorkSpace, your Amazon WorkSpaces administrator must enable Linux client access for your WorkSpaces directory. For more information, see Control Device Access in the Amazon WorkSpaces Administration Guide.
• The WorkSpaces Linux client application is not available for the WorkSpaces Streaming Protocol (WSP).
• If your WorkSpace is located in the Asia Pacific (Mumbai) Region, you must use version 3.1.3 or later of the Amazon WorkSpaces Linux client application.

Setup and installation

Download and install the WorkSpaces Linux client application from Amazon WorkSpaces Client Downloads. Detailed installation instructions are included on the Linux client page on the Client Downloads site.

To launch the Linux client from the command line, use:

/opt/workspacesclient/workspacesclient

Amazon WorkSpaces macOS client application

The 3.0+ versions of the client application require macOS 10.12 (Sierra) or later.

The 1.0+ or 2.0+ versions of the client application require OS X 10.8.1 or later.

Important

If you use macOS 10.15 (Catalina) or later, you must use version 3.0.2 or later of the macOS client.

Versions 2.5.11 and earlier of the macOS client can no longer be installed on macOS devices. These versions also no longer work on devices with macOS Catalina or later.

If you are using version 2.5.11 or earlier and you upgrade from an older version of macOS to Catalina or later, you will no longer be able to use the 2.5.11 or earlier client. We recommend that affected users upgrade to the latest version of the macOS client that is available for download at Amazon WorkSpaces Client Downloads

Note

If your WorkSpace is located in the Asia Pacific (Mumbai) Region, you must use version 3.1.3 or later of the Amazon WorkSpaces macOS client application.

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Amazon WorkSpaces Windows client application

Requirements

The 4.x client requires 64-bit Microsoft Windows 8.1, Windows 10, or Windows 11.

The 3.x client requires 32-bit Microsoft Windows 7, Windows 8, or Windows 10.

Setup and installation

Download and install the version of the client that you need as follows:

To install…	Do this
4.x client	Open Amazon WorkSpaces Client Downloads and find the WorkSpaces Windows client. Under Get the latest 64 bit client, choose the Download button.
3.x client	Open Amazon WorkSpaces Client Downloads and find the WorkSpaces Windows client. Under Get the latest 32-bit client, choose the Download button.
2.5.11 client	Open Previous Versions. Find the WorkSpaces Windows client version and choose the Download button.

You have two choices for how to install the Amazon WorkSpaces Windows client application:

• Install just for you. If you choose this option and you share your local machine with other users, the WorkSpaces client application is available only to you. If other users on the machine also want to use the WorkSpaces client application, they must install the application for their own use.
• Install for all users of this machine. If you choose this option, the WorkSpaces client application is available to anyone who logs on to the local machine, including those with Guest accounts.

Thus, installing the WorkSpaces client application for all users requires you to have administrator privileges on your local machine. Depending on how your local machine is configured, you might not have such privileges. In that case, you can install the WorkSpaces client application just for yourself. If you have questions about which option to choose, ask your WorkSpaces administrator for guidance.

When installing the client 4.0+ version, you will have an option to install the USB redirection driver for features like USB mass storage device support. Use the following procedure to install the USB redirection driver.

To install the USB redirection driver

1. On the Amazon WorkSpaces Setup page, select Install for all users of this machine. Choose Next.
2. Select Install driver for USB redirection to enable the USB redirection features (the default setting is not selected). Choose Install. You must have administrator privileges to install the driver.
3. To install the client with PCoIP USB redirection, enter and run the following command in an elevated command prompt.msiexec.exe /i "[path to msi]" /qn INSTALL_USB="1" ALLUSERS="1"To install the client without PCoIP USB redirection, enter and run the following command in an elevated command prompt.msiexec.exe /i "[path to msi]" /qn ALLUSERS="1"

Furthermore, if you’re having trouble updating your WorkSpaces Windows client application to a newer version, use the following procedure to update your client application.

To update the WorkSpaces Windows client application to a newer version

1. On your local machine, open the Windows search box and enter registry editor to open the Registry Editor (regedit.exe).
2. In addition, when asked “Do you want to allow this app to make changes to your device?”, choose Yes.
3. In the Registry Editor, navigate to the following registry entry:Computer\HKEY_CURRENT_USER\Software\Amazon Web Services. LLC\Amazon WorkSpaces\WinSparkle
4. Delete the SkipThisVersion registry key. When prompted to confirm the deletion, choose Yes, and then close the Registry Editor.
5. If you have not already entered a registration code in the WorkSpaces Windows client application, do so, and then choose Amazon WorkSpaces, Quit Amazon WorkSpaces to close the client application.
6. Restart the WorkSpaces Windows client application. You should be prompted to update the client. Accept the update.

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