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How to Become an AWS Cloud Support Engineer | 2025 Step-by-Step Guide

Learn how to How to Become an AWS Cloud Support Engineer with hands-on learning. In addition, learn how will the AWS Cloud Support Engineer help my career?

In today’s rapidly growing cloud computing world, there is a surging demand for skilled professionals to manage cloud infrastructure and provide technical support. One of the most sought-after roles in this space is that of an AWS Cloud Support Engineer

AWS (Amazon Web Services) continues to dominate the cloud market, and organizations are increasingly looking for experts who can troubleshoot issues, optimize cloud systems, and ensure seamless performance for users and businesses.

What is an AWS Cloud Support Engineer?

An AWS Cloud Support Engineer works directly with Amazon Web Services to provide technical assistance and troubleshoot complex issues related to AWS cloud infrastructure. Their responsibilities include:

  • Resolving customer issues regarding AWS services such as EC2, S3, RDS, Lambda, and more.
  • Providing proactive cloud architecture support and best practices for deploying scalable, secure, and cost-effective cloud solutions.
  • Monitoring and optimizing cloud infrastructure to ensure maximum uptime and performance.

In short, AWS Cloud Support Engineers act as the primary technical point of contact for AWS customers, providing solutions to both basic and advanced cloud issues.

Before diving into the steps to become an AWS Cloud Support Engineer, let’s take a moment to explore why this is a great career path to pursue:

This course covers all aspects of the following domain areas:

  1. High Demand in the Job Market
  2. Competitive Salary
  3. Access to Cutting-edge Technologies
  4. Remote Work Flexibility

Why should you get AWS Certified?

Therefore getting AWS Certified can help you propel your career, whether you’re looking to find a new role, showcase your skills to take on a new project, or become your team’s go-to expert. Additionally, because AWS Certification exams are created by experts in the relevant role or technical area, preparing for one of these exams helps you build the required skills identified by skilled practitioners in the field.

Step-by-Step Guide to Becoming an AWS Cloud Support Engineer in 2025

Step 1: Understand the Basics of Cloud Computing

Above all, Before you can become an AWS Cloud Support Engineer, it’s essential to understand cloud computing fundamentals. These include:

Cloud Types: Public cloud, private cloud, and hybrid cloud.

Cloud Services: IaaS, PaaS, and SaaS.

Virtualization: The concept of virtual machines and containers.

Step 2: Gain Hands-On Experience with AWS

Futhermore, AWS offers a wide variety of services, and to be an effective AWS Cloud Support Engineer, you need practical experience with the platform. The best way to gain this is through hands-on practice using the AWS Free Tier, which provides free access to many of AWS’s services for a limited time.

Some key AWS services to focus on include:

EC2 (Elastic Compute Cloud) for creating and managing virtual servers.

S3 (Simple Storage Service) for object storage.

RDS (Relational Database Service) for setting up and managing databases.

Lambda for serverless computing.

CloudWatch for monitoring and logging.

Step 3: Obtain Relevant AWS Certifications

Furthermore, AWS certifications are a crucial part of becoming an AWS Cloud Support Engineer. They provide credibility and demonstrate your technical proficiency in AWS services. Here are the certifications that can help you on your journey:

The AWS Certified Solutions Architect – Associate: Ideal for understanding how to design and deploy scalable systems on The next certification is AWS Certified SysOps Administrator – Associate: Perfect for those looking to become cloud administrators.

Lastly, the AWS Certified Developer – Associate: Helps with learning AWS development tools and processes.

Step 4: Build Problem-Solving and Technical Support Skills

An AWS Cloud Support Engineer must have a strong foundation in troubleshooting and problem-solving. Some key skills you’ll need include:

Security Best Practices: You should be well-versed in AWS security tools like IAM (Identity and Access Management), VPC (Virtual Private Cloud), and encryption protocols.

Linux/Unix and Windows Server Management: As AWS is often used to host Linux and Windows-based applications, familiarity with these operating systems is crucial.

Networking: Understanding IP addressing, DNS, VPNs, and firewalls is essential.

Thus, Taking courses or attending workshops can help you build these skills. Platforms like ClayDesk, Coursera, Udemy, and Pluralsight offer a variety of resources to enhance your knowledge. 

Step 5: Gain Experience with Technical Support and Customer Service

Above all, As a Cloud Support Engineer, your role will involve direct communication with customers. To be effective, you need to understand customer service best practices. Focus on:

  • Communication Skills: Being able to explain complex technical issues in simple terms is essential.
  • Incident Management: Learn how to effectively handle and escalate issues.
  • Collaboration: Being able to work with other engineers and teams will be part of your day-to-day work.

Hence, if you have prior experience in technical support or customer service, this will be an added advantage.

Step 6: Apply for AWS Cloud Support Engineer Roles

Furthermore, Once you have the required skills, certifications, and experience, it’s time to start applying for AWS Cloud Support Engineer roles. Be sure to:

  • Update your resume to highlight your AWS certifications, technical expertise, and any hands-on experience.
  • Prepare for technical interviews, which may include problem-solving exercises and scenario-based questions.
  • Utilize job boards like LinkedIn, Indeed, and Glassdoor to find job listings.

For more tips on creating an impactful resume, check out this article on Claydesk.

Above all, Additional Resources to Help You Along the Way

  • AWS Documentation: The official AWS documentation is an invaluable resource when learning about specific AWS services.
  • AWS Well-Architected Framework: Learn about AWS best practices and architectural patterns for building efficient and secure systems.
  • Claydesk AWS Blog: For a deeper understanding of AWS-related topics, check out the AWS articles on Claydesk.

Additionally, It is fairly easy to install Ansible Tower. The following instructions use Red Hat Enterprise Linux 8 as the base operating system.

Thus, If you’re passionate about cloud technology and enjoy helping others resolve technical issues, then this role might be a perfect fit for you. Start learning today and embark on your journey to becoming an AWS Cloud Support Engineer! 

It is vital to learn how ot become and AWS Cloud Support Engineer, andgain valuable skills.

The cloud computing industry continues to expand, and companies are moving more services and infrastructure to the cloud. As AWS is the dominant player, demand for skilled professionals to manage and troubleshoot AWS environments is growing rapidly.

According to Glassdoor, the average salary for an AWS Cloud Support Engineer ranges between $70,000 and $120,000 annually, depending on experience and location. The role also offers opportunities for career advancement and specialization.

Working as an AWS Cloud Support Engineer means you will be working with the latest cloud technologies. This offers tremendous learning and growth opportunities, as AWS is constantly evolving with new services and features.

Many AWS Cloud Support Engineer roles offer remote working options, providing flexibility in terms of work location and work-life balance.

Want to learn web development? The Web Developer Bootcamp course by ClayDesk can be a great asset for your learning journey. 

AWS DevOps Engineer